**ECO BeerBus Budapest General Terms and Conditions**
Please read the following General Terms and Conditions carefully before using our service.
**Service Provider:**- Company Name: Hullár Holding kft.- Headquarters: 2310 Szigetszentmiklós Komp utca 4 A ép. fsz 4- Tax Number: 25318218-2-13- Company Registration Number: 01-09-208122- Email Address: moc.subreebe%40olleh- Phone: +36704578104
These General Terms and Conditions constitute an agreement not recorded in writing betweenHullár Holding kft. (hereinafter referred to as the "Service Provider") and customers using theeBeerBus products and services (hereinafter referred to as the "Passenger" or "Passengers"). TheService Provider and the Passengers accept and consider these General Terms and Conditions legallybinding. The guarantee of credit or debit card for the use of eBeerBus services, full or partialpayment, and its acceptance by the Service Provider signify understanding and acceptance of theGeneral Terms and Conditions.
**Participation Requirements:**The eBeerBus service is only available to persons over the age of 18 with a valid ticket. Passengersmust present valid identification to prove their age. If a passenger does not have valid identification,refuses to present it for inspection, or the identification does not clearly verify that the passenger isover 18, they will not be allowed to board the bus even with a valid ticket. In these cases, ticketprices are non-refundable. Tickets are non-transferable after the start of the journey.
**Payment Procedure:**A deposit can be paid by credit card or bank transfer, and the remaining amount is payable in cashon-site. Online credit card payments are processed through the Barion system. Credit card details arenot accessible to the merchant. Barion Payment Zrt., the service provider, is an institution supervisedby the Hungarian National Bank, with the license number: H-EN-I-1064/2013. After payment, an e-invoice with the purchase details will be sent.
**Departure Location and Time:**
The exact location and time of departure are indicated on the ticket. The purchased ticket is valid forone departure location and time only. Passengers must arrive at the departure location at least 5(five) minutes before the departure time. If a passenger is late, the bus is not obliged to wait. In thesecases, ticket prices are non-refundable. Advertised departure locations and times may change due totraffic or other technical reasons, for which the Service Provider assumes no responsibility.
**Route:**The Service Provider reserves the right to deviate from the advertised route due to unforeseencircumstances or reasons beyond the Service Provider’s control (e.g., traffic changes or congestion).The Service Provider assumes no responsibility for such route changes.
**Service Description:**The service includes a sightseeing bus tour lasting approximately 1 hour. During the tour, passengersare entitled to unlimited beer or several bottles of prosecco (depending on the chosen package),which are provided on the bus. The Service Provider advises that alcoholic beverages other than beermay not always be available, and passengers should notify the Service Provider of such requests inadvance. Passengers are entitled to change the background music and control the player, except forthe volume, which is exclusively managed by the bus staff. The Service Provider does not providerestrooms on the bus; however, the tour includes one (1) mandatory stop, during which passengersmay use nearby public restrooms. Please consider the waiting time in line for beverage consumption.
**Conduct Rules:**Passengers must respect the civilized limits of alcohol consumption. If a passenger's behaviordisturbs others (e.g., shouting loudly, taking off their shirt, etc.), or disrupts third parties, behavesscandalously, endangers property security, traffic safety, their own or fellow passengers' safety, orfails to comply with epidemic and hygiene measures and continues to do so despite warnings fromthe bus staff, the Service Provider reserves the right to remove the passenger from the bus. In suchcases, ticket prices are non-refundable. In cases of serious or repeated misconduct, the bus staff mayremove the passenger without prior warning. Passengers with infectious diseases, inappropriate ordirty clothing, or luggage may be excluded from the journey. Passengers are prohibited fromdisturbing the bus driver.
**Safety Measures:**Security cameras are in operation on the bus. By boarding the bus, passengers accept that securitycameras may record them in accordance with the Service Provider's regulations. By using the service,passengers explicitly consent to the use of security cameras.
**Damages:**If a passenger causes damage while using the service, they are fully responsible for compensation. Ifa passenger causes damage to another passenger or a third party, they are directly responsible to the
affected party. If the Service Provider compensates the damages to the injured party, they areentitled to claim the amount of compensation from the party responsible for the damage. Theparties agree to apply penalties, including the following lump sums, for compensation for thedescribed behaviors.Prices are shown in the selected currency. Please make sure to select your language before booking.
Behavior Sanctions and Compensation
Amounts
Significant contamination on the eBeerBus requiringemergency cleaning (e.g., vomiting, urination)
HUF 20,000 and immediate removalof the affected passengerIndecent behavior Immediate removal of the affected
passenger
Aggressive, antisocial behavior Immediate removal of the affected
passenger
Disruption of public order (e.g., throwing objects,throwing beer glasses from the beerbike)
HUF 20,000 and immediate removalof the affected passengerDamage on the eBeerBus HUF 150,000 and immediateremoval of the affected passenger
**The Service Provider reserves the right to claim the actual and verified amount of damages fromthe party responsible for the damage in addition to the flat-rate compensation for the damage.**
**Refunds:**In the case of inadequate or canceled services, passengers are entitled to a full or partial(proportional) refund of the ticket price. Refund claims can be submitted by presenting the ticket atcustomer service or via email at .moc.tsepadubsubreeb%40ofni The Service Provider reserves the rightto cancel the service if the number of passengers is below 5 (five). In such cases, passengers whohave already purchased tickets can choose between a full refund of the ticket price or reschedulingthe ticket for another date. If a passenger is unable to use the service for reasons within theircontrol, ticket prices are non-refundable.
**Force Majeure:**If a passenger is unable to use the service due to unforeseen and uncontrollable reasonsindependent of them (force majeure), they must notify the Service Provider immediately. In suchcases, the already paid ticket price can be fully reused within one year. The passenger is obliged tocompensate for damages resulting from any unjustified delay in notification. If legal or officialmeasures (e.g., prevention of an epidemic or its direct consequences) impose additional burdens oneither party after the order date (e.g., travel restrictions, quarantine), the parties will apply the forcemajeure provisions.
**Cancellation of Service:**If a passenger cancels the service at least 5 days (120 hours) before departure, the paid ticket pricecan be fully reused within one year. If the service is canceled within 5 days, ticket prices are non-refundable, and the departure time cannot be rescheduled.
**Accidents and Damaged Luggage:**Passengers are fully required to comply with traffic safety regulations. The bus is in motion duringthe sightseeing, so passengers must hold on inside the bus. The Service Provider assumes noresponsibility for cases where a passenger has an accident due to their own fault or that of a thirdparty. The Service Provider's liability for breach of contract is limited to the amount of the ticketprice, except for intentional breaches or damages resulting in loss of life, bodily injury, or healthimpairment.
**Consumption of Alcohol, Food and Beverages, Smoking, and Pets on Board:**Smoking or drug use is prohibited on the bus. Consuming food or beverages on the bus is prohibited,except for those provided as part of the service. Drinking bottled soft drinks is allowed. Bringing anypets on the bus is prohibited.
**Handling Complaints:**For any issues, complaints, or requests, please contact our staff at .moc.subreebe%40olleh Thecontract between the parties is otherwise governed by Hungarian law, and only Hungarian courtshave jurisdiction.
Online Dispute Resolution Platform:**
**Conditions for Initiating the Procedure:**
If you, as a private individual consumer, have any complaints regarding the ordered Service, youmust first contact the merchant Company.
If you are unable to resolve your complaint with the Company in this way, you can initiate the onlinedispute resolution procedure. This dispute resolution platform offers an alternative, out-of-courtonline procedure that helps avoid lengthy and costly court proceedings.
Participating in the online dispute resolution procedure does not deprive you of the right to useother legal remedies to enforce your claim in the event of the procedure's failure.
The platform offers the opportunity to resolve consumer disputes related to both domestic andcross-border online sales or service contracts in Hungary. (A domestic dispute occurs if the consumerhas a residence or place of stay in Hungary at the time of ordering the product or service, and thecompany also has a registered office, branch, or subsidiary in Hungary. A cross-border dispute occursif a consumer residing in the European Union purchases a product or service online and has a disputewith a trader whose establishment is in another Member State.)
The online dispute resolution platform was established by the European Commission. Through thiswebsite (link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU),you have the opportunity to resolve any legal disputes related to your online purchases through theweb store.
To use this service, you must first register on the online dispute resolution platform, and then fill outan electronic form completely to submit a complaint.
**Procedure:**
The online procedure consists of four main stages, all of which can be conducted online:
1. Submitting a complaint;2. Selecting the dispute resolution body by mutual agreement;3. Handling the complaint by the dispute resolution body;4. Outcome and closure of the complaint procedure.
The procedure can take a maximum of 90 days from the time the complete application is received.This duration cannot be longer in any Member State of the European Union.
After submitting the complaint, the online dispute resolution platform immediately forwards it to theopposing party. The parties then need to agree on an alternative dispute resolution forum that willultimately handle their case. The platform informs the parties about the forums that can handle theircase. Once an agreement is reached, the online dispute resolution platform forwards the complaintto this forum. (If the parties do not reach an agreement within 30 days, or if the platform cannotidentify an alternative dispute resolution forum based on the submitted information that hasjurisdiction, the complaint cannot be further processed.)
In Hungary, except for financial services, the Budapest Conciliation Board has exclusive jurisdiction tohandle cross-border online consumer disputes, and its procedure is free of charge. If you areconsidering agreeing with the merchant Company on an alternative dispute resolution forum inanother Member State, you should request information from the online dispute resolution contactpoint of the respective Member State.
**Online Dispute Resolution Contact Point:**
If you have any questions regarding the procedure, you can contact the Budapest Conciliation Boardas the online dispute resolution contact point in Hungary:
- **Address:** 1016 Budapest, Krisztina krt. 99. III. em. 310.- **Mailing Address:** 1253 Budapest, Pf.: 10.- **Email:** uh.kikb%40ativenilno- **Fax:** 06 (1) 488 21 86- **Phone:** 06 (1) 488 20 33
The advisors of the Budapest Conciliation Board will answer your questions regarding the submissionof applications or the documents to be attached and provide information about the platform'soperation or the procedural rules of the alternative dispute resolution forum. Additionally, generalinformation on consumer rights that can be enforced in the given country can also be requestedfrom the online dispute resolution contact point.